Og, the Eternal Optimist

I loved this line from Og, aka Neaderpundit:

Today, I bled, caught fire, AND got hit by a car. And this was a GREAT day.

You go girl!

And while you're at it, read this short post of his about customer service, admiration of others, and the niceness of being nice.  This from the guy who coined the term "f*cktard".  HA!

There are simple rules to customer service

1: Be prepared. have everything you need to do the job, and some more besides.
2: Arrive before you are due. Doesn’t have to be an hour, but be early.
3: Be eager to do the job. Don’t seem eager, be eager.
4: Work until you’re done. You don’t have to kill yourself, but don’t be seen sitting down.
5: Finish before the customer expects you to be finished.
6: Charge the customer a little less than he expects to pay.
7: Give the customer a little more than he expects to get.

That's not the best part of, either.  Read Og.